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| Subscriber Services |
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| | Self Help are the simple and quick steps that you can follow to correct minor technical errors. Read below to know about the common technical problems and how they can be corrected by following Self Help steps. | |
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| Power cycle |  |
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| | Most of the problems can be resolved by power cycling. STB power cycling means removing the main supply cord from the socket and reinserting it after few seconds. |
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| 101 - No Access – All channels/ Few channels | |
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|  | Please check if the channel is available in the opted package. | | If the channel is available in your base pack then please check for your recharge date, if expired then recharge and keep the Set Top Box on 550. | | If the payment is made and problem still persists, then Power Cycle the STB. | | Incase the problem lingers, call dishtv customer care & request for re-activation. | | To gain access to the channel which is not in the package, please call customer care and subscribe for the same. |
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| 201 - Card Refresh Error | |
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| | Re-insert the VC properly. | | If still the problem contact your nearest dealer |
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| 301 - Signal not found | |
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| | Power cycle the STB. | | Check if the STB is properly connected to the Dish antenna. | | If the problem still persists, contact your dishtv Service Agent. |
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| 302 – Signal Unavailable | |
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| | This is a temporary problem. | | Power cycle the STB. | | Incase the problem is still there, contact your dishtv Service Agent. |
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| 303 - Re-install services | |
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| | Power cycle the STB. | | Reinstall the STB by pressing “OK” on the remote. | | After completion of channel search, press red button to save the settings. | | Incase the problem is still there, contact your dishtv Service Agent. |
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| 401 - Please insert Viewing Card (VC) | |
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| | Please insert the VC. |
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| 402 - Please check the Viewing Card | |
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| | Please insert the VC properly with the correct chip facing upward / downward as per instruction on the STB. | | Incase the problem is still there, contact your dishtv Service Agent. |
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| No access on MOD | |
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| 501 – Conditional access
| This is a temporary problem. | | Power Cycle the STB. | | Incase the problem is still there, contact your dishtv Service Agent. |
Recharge your dishtv account to avail uninterrupted services.
| Check for Financial Transaction (FT) / subscription due date. | | If expired then recharge your subscription. |
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 Contact your customer care
Call: 1860 180 3474 or 60013474 with prefix 011 for North, 022 for West, 033 for East & 044 for South
Write to dishtv at  |
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